Welcome to Lux Wax Flowers. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Products
- All our products are made from 100% Premium Natural Wax and crafted with the highest attention to quality.
- Due to the nature of handmade wax products, slight variations in color, shape, or size may occur.
2. Returns and Refunds
Refund Policy: We do not offer refunds for any of our products.
Damaged Packages: If your package arrives damaged or in poor condition, you must notify us via email at info@luxwaxflowers.com within 48 hours of receiving your order. The email must include:
- A detailed description of the issue.
- Photos of the damaged package and product as proof.
Replacement Policy: If your claim is approved, we will replace the damaged product. Replacement requests are only valid if they are submitted within 48 hours of receiving the package.
3. Shipping and Handling
- We ensure that all products are securely packaged to avoid damage during transit.
- Delivery times may vary depending on your location, and we cannot be held responsible for delays caused by the shipping carrier.
4. Customer Obligations
- By placing an order, you agree to provide accurate and complete information for shipping and communication purposes.
- It is your responsibility to inspect the package upon delivery and report any issues within the specified time frame.
5. Disclaimer
- Lux Wax Flowers is not liable for any damages, losses, or inconveniences caused by improper use, storage, or handling of our products after delivery.
- The images displayed on our website are for illustrative purposes, and the actual product may vary slightly.
6. Contact Us
If you have any questions or concerns regarding your order, please contact us at:
📧 info@luxwaxflowers.com
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Lux Wax Flowers
🌸 Bringing light, elegance, and natural beauty into your home.
